Contact
Calle 59 #50a-52
Medellín, Antioquia, Colombia
Talk to a real person
Fastest: WhatsApp. We answer in English and Spanish, every day of the year.
Office
Medellin Group LLCCalle 59 #50a-52
Medellín, Antioquia, Colombia
RNT 169523 · CST 201483-40
Hours and response times
- 24 hours a day, 7 days a week. Operations desk in Medellín, US line answered by the same team.
- Replies within a few hours, always within one business day.
- Office visits
- Calle 59 #50a-52, Medellín. By appointment: message us first so someone from the team is there to receive you.
- Same-day transfers
- Online bookings need 72 hours. For anything sooner, WhatsApp us and we confirm availability by hand.
Before you write
How fast do you reply?
On WhatsApp, usually within minutes during the day and within the hour at night. Email and the contact form are answered within a few hours.
Can I book a transfer or a host by WhatsApp instead of the website?
Yes. Send your flight, date and hotel and we create the booking for you and send a secure payment link. The website is faster, WhatsApp is more personal; both end in the same confirmation.
Which languages do you speak?
English and Spanish on every line. Other languages are available through our interpreter service.
Do you have an office I can visit?
Yes, at Calle 59 #50a-52 in Medellín, the Medellín Group office. Message us first so the right person is there for you.
